- Returns must be postmarked within 14 Days of original shipping date to qualify for a refund, no returns will be accepted after this date.
- Items returned must not be altered, worn, washed, damaged and must have the original tag still attached.
- We reserve the right to refuse or give partial refunds based on the condition of the item.
- Refunds for PayPal transactions will be refunded to your PayPal account.
- All Annie Sloan PAINT and WAX items are FINAL SALE-- no exceptions!
- Clearance Items are all FINAL SALE-- no returns allowed.
- We do our best to inspect every item but sometimes we may miss something. If you receive a damaged item, please notify us within 2 days of receiving.
- Returns and exchanges will be processed as soon as possible.
- If you return an online purchase you are responsible for return shipping costs. When making a return please include original invoice along with the items you wish to return. You may also make your online return at our store.
Please mail return packages to:
Sentimental Journey Returns
123 Washington Square
Washington, IL 61571
- Sentimental Journey reserves the right to choose the most efficient shipping method. Most commonly used carriers/methods are USPS, UPS Standard Ground and FedEx. Rush delivery available for an additional fee.
- Sentimental Journey is not responsible for lost packages.
- Sentimental Journey does not ship to U.S. territories or internationally.
- We DO ship to APO/FPO addresses via United States Postal Service, though we may need to contact you prior to shipping.There may be some restrictions.
- Oversized or overweight packages might have additional charges. We will notify you, prior to processing, of any additional surcharge and for your approval. The charge will be added at the time of processing your purchase. Your order will not be shipped until we receive your approval.
- Delivery may be impacted by weather delays/acts of nature and/or any other unforeseen, uncontrollable circumstances. Sentimental Journey is not responsible for any shipping delays due to weather or other interruptions in delivery service.
- If a package is refused or returned undeliverable no refund or credit will be issued by Sentimental Journey.
- If you have any questions or concerns, please contact us at 309-444-7355 or by emailing firstname.lastname@example.org